What does a support and maintenance plan include?

Plans include CMS core and module/plugin updates, security patching, daily backups, uptime monitoring, performance checks, and a monthly allocation of development hours for content updates, bug fixes, and minor enhancements. We handle everything so your team can focus on business.

How quickly do you respond to support requests?

Critical issues like site downtime or security breaches get a response within 2 hours during business hours. Standard requests are acknowledged within 4 hours and resolved within 1-2 business days depending on complexity.

Do you handle security updates and patches?

Yes. We monitor security advisories for WordPress, Drupal, and all installed modules and plugins. Critical patches are applied within 24 hours of release. Routine updates are applied during scheduled maintenance windows after testing on staging.

Can I request custom development as part of my support plan?

Yes. Each plan includes a set number of development hours per month. These can be used for feature enhancements, new page builds, integrations, or any custom work. Hours beyond your allocation are billed at a pre-agreed rate.

What if I need support outside business hours?

Our monitoring systems run 24/7 and automatically alert us to critical issues like downtime or security breaches. For non-critical requests outside business hours, we address them first thing the next business day. Emergency support is available for clients on our Scale plans.

WordPress & Drupal Support and Maintenance Plans

Service Overview

Your website doesn't stop needing attention after launch. CMS core updates, plugin and module patches, security vulnerabilities, and performance drift all require ongoing operational discipline. Our Support & Maintenance service keeps your WordPress or Drupal site secure, up-to-date, and performing at its best, so you don't have to worry about it.

Think of it as a dedicated operations team for your website, without the overhead of hiring one.

What We Offer

Proactive care that prevents problems instead of reacting to them. We handle the technical operations so your team can focus on content and growth.

WordPress core, plugin, and theme updates
Drupal core, module, and theme updates
Security patch application and vulnerability scanning
Daily backup verification and restore testing
Uptime monitoring with incident response
Performance monitoring and optimization
Bug fixes and minor content updates
Monthly reporting and health checks

How It Works

Simple, transparent, and always-on.

Onboarding: we audit your site, set up monitoring, and establish your maintenance schedule.
Scheduled Updates: CMS core, plugins, and modules are updated on a regular cadence with staging validation.
Proactive Monitoring: 24/7 uptime checks, performance tracking, and security scanning.
Ticket-Based Support: submit requests through your portal, with sub-2-hour response during business hours.
Monthly Reports: clear visibility into what was updated, what was fixed, and how your site is performing.

Why Choose WebEvra

We don't just apply updates and hope for the best. Every update is tested on staging before going live. Every backup is verified. Every incident gets a response, not a shrug.

Staging-validated updates, no surprises
Sub-2-hour response time during business hours
Verified daily backups with one-click restore
Transparent monthly reporting
Works alongside our managed hosting plans

See It In Action

How this plays out on real projects, and where to go deeper on the thinking behind it.

Case study: MIT Alumni Association: Drupal 10 Platform Maintenance. Ongoing maintenance for a high-profile Cambridge, MA alumni platform running on Drupal 10.
From the blog: Drupal Security Best Practices Every Website Should Follow in 2025. The exact patching and monitoring discipline we apply to every maintained site.

Specialized Support and Maintenance Services

Ongoing Drupal and WordPress work grouped by what most teams actually need after launch.

Drupal Support and Maintenance — Senior Drupal retainers with SLA response times, security patching, performance tuning, and feature development.
Drupal Security Audit and Hardening — CVE patching, Drupal security best practices, Seckit, WAF rules, role cleanup, and OWASP alignment.
Managed Drupal Hosting — Managed Drupal hosting with 24/7 monitoring, daily backups, Redis and Varnish caching, and 48-hour migration.

Keep Your Site Running at Its Best

Stop deferring updates and hoping nothing breaks. Let us handle the maintenance so your website stays fast, secure, and reliable.

Talk to our team