A senior Drupal team on retainer. SLA you can enforce.
Security patching, performance tuning, feature development, and incident response from engineers who know your codebase.
Plans from 10 hours per month. Unused hours roll over.
The agency that built your site is gone. Now what?
The most common call we get: our original agency wound down, the site runs fine, but nobody is watching it. Drupal sites do not fail loudly. They drift, and by the time someone notices, the recovery is expensive.
Security updates stop
Drupal core and contrib get security releases on a schedule. Without someone tracking and applying them, your site accumulates known vulnerabilities fast.
Small bugs turn into outages
A full cache, a broken cron job, or a crashed Solr index starts as a minor inconvenience and becomes a production fire in a few weeks.
Feature requests sit
"We just need a small change" turns into a six week negotiation with a freelancer who has to learn your codebase first. Nothing ships.
What your retainer actually buys
A retainer is not "an hourly rate on call". It is a team that knows your codebase, responds to incidents, and keeps your site healthy.
Security patching
Drupal core and contrib security releases applied within one business day of publication. Tested on staging, deployed to production with a written summary.
Minor version upgrades
Drupal core minor releases (10.1, 10.2, 10.3, etc) applied as they land. Regression-tested, deployed, documented.
Bug fixing
Something broken in production? Submit a ticket. We triage, reproduce, fix, and deploy. SLA response times start at 4 business hours.
Feature development
New content types, Views, forms, workflows, custom modules, or front-end changes. Scoped from retainer hours, or broken out as a fixed scope project.
Performance tuning
Quarterly performance audits: cache hit rates, slow queries, Core Web Vitals, image optimization. We fix the hot spots before they become complaints.
Monthly health report
A written summary every month: what we patched, what we deployed, what we noticed, and what you should consider next quarter.
Pick the plan that matches your site complexity.
Essential $499 covers patching and uptime. Professional $999 adds 4 dev hours and a staging environment. Enterprise $1,999+ adds 10 dev hours, emergency response, and a dedicated AM.
Support FAQ
Do we need to host with you to sign up for support? expand_more
No. Support retainers work with any host. If you want hosting and support bundled we can do that too, but the two are priced and scoped separately.
What happens if we need more than our monthly hours? expand_more
Overflow hours are billed at the same hourly rate as your retainer, no premium. For larger feature projects we scope them out as fixed-price work so you always know the total cost upfront.
Do unused hours really roll over? expand_more
Yes. Essential plans roll forward 1 month, Professional rolls forward 1 month, Enterprise can negotiate custom rollover. Quiet months store up capacity for busy ones.
Can you take over a site another agency built? expand_more
Yes, and that is most of our work. The first month includes a code handover audit: we read through the custom modules, document the architecture, get the local dev environment working, and flag any risks.
What if we want to cancel? expand_more
30 days written notice, no cancellation fees, no questions. We hand off clean documentation and any work in progress.
Keep your Drupal site in good hands.
Book a 30 minute scoping call. We review your site, map out what your team actually needs, and propose the right plan.
Book a scoping call